Internal regulations
Article 1: Home
The hotelier has the freedom to refuse service to customers whose attire is indecent and sloppy, customers who are noisy, inappropriate, drunk, or whose behavior is contrary to good morals and public order.
Anyone wishing to stay at the hotel is required to provide their identity and that of the people accompanying them.
Article 2: Opening Hours
The hotel reception is open from 7:00 am to 11:00 pm.
Article 3: Room Occupancy
The guest may not bring into the room any third parties not known to the hotelier, except with the latter's permission. Similarly, the guest may not rent a room for more people than permitted by applicable regulations.
Article 4: Access to rooms
Upon arrival, unless otherwise agreed with the hotelier, guests cannot demand to occupy the room before 3:00 PM. Nightly rentals end at 11:30 AM, regardless of the guest's arrival time. A luggage storage service allows guests to leave their bags at the hotel reception.
Article 5: Key Management
The room key card is a standard card that the guest may keep with them but may not give to a third party. It must be returned on the day of departure.
In case of non-return, the hotel will charge €5 and debit the amount from the customer's credit card.
Article 6: Nuisances and respect for other customers
Noise, even during the day, is prohibited. Any guest causing a disturbance or scandal of any kind will be asked to leave the hotel immediately without a refund. For the sake of the hotel's tranquility, all noise must cease between 10:00 PM and 7:00 AM.
To ensure the respect and rest of other guests, please refrain from slamming doors or making excessive noise, especially between 10:00 PM and 8:00 AM. Any noise disturbance caused by the behavior of a person under their responsibility may lead the hotel to ask the guest to leave the premises without the need for acoustic measurements, provided that the noise is likely to disturb the peace and quiet of other guests (Articles R.1334-30 and R.1334-31 of the French Public Health Code). Any noise disturbance requiring reimbursement for affected guests will be charged to the credit card of the offending party.
A hotel room is a place of rest.
Article 7: Responsibilities
Children are the sole responsibility of the client.
Any pets allowed on the premises by the hotel remain the responsibility of the room's occupants. It is forbidden to leave them unattended in the room.
Any damage or nuisance caused intentionally or unintentionally must be paid for by the person who booked the room; the same applies to damage caused by their pet.
Article 8: Prohibitions
For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel, including at room windows. In accordance with Decree No. 2006-1386 of November 15, 2006, which sets out the conditions for implementing the smoking ban in areas designated for collective use, smoking in the hotel may result in an additional charge of €200 or legal action.
Any untimely activation of the fire alarm due to non-compliance with this provision will be charged €150 for the cost of restoring the fire safety system to service.
Article 9: Maintenance of kitchenettes in bedrooms
Guests are responsible for maintaining the kitchenette provided in room 26. A cleaning fee of €30 may be charged on the day of departure if necessary. Any lost or damaged items must be reported to reception during your stay or on the day of departure and may be charged for.
Article 10: Acceptance of the regulations and general terms and conditions of sale
The hotel's internal regulations apply to all reservations. All stays imply acceptance of the specific terms and conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in the immediate termination of the contract.
IF THE CLIENT FAILS TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGATED TO INVITE THE CLIENT TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.
GENERAL TERMS AND CONDITIONS OF SALE
Article 1: Reservation
Anyone wishing to stay at the hotel is advised to book in advance and obtain the hotelier's approval. For all reservations, the client must pay a deposit or provide a credit card number. The hotel contract is considered concluded upon agreement between the parties. In the event of a credit card refusal, the hotel may cancel the reservation.
The hotel reserves the right to pre-authorize the credit card before the arrival date.
The deposit amount varies depending on the length of stay. 30% of the total amount will be taken upon booking for stays of 9 nights or more (non-refundable), then the remainder one month before arrival (non-refundable).
Article 2: Payment
Accommodation fees are payable no later than the day of departure. We accept the following credit cards: Visa, Mastercard, Amex. Payment by holiday vouchers or cash is also accepted.
Pursuant to Article 2102 of the Civil Code, the customer cannot object to the retention of his luggage if he refuses to pay.
A credit card number will be required as a guarantee.
Room rates are calculated per day. Failure to pay will result in the immediate eviction of the client, subject to legal action for recovery of outstanding amounts. In case of dispute, jurisdiction will be granted to the Judge of Summary Proceedings of the Civil Court of Caen.
If you are unable to provide us with this document, we will be forced to decline your room rental request.
Article 3: Tourist tax
The tourist tax is never included in the booking price. It is levied in the municipality and payable on site. 2024 rate: €0.80 per adult per night.
Article 4: Booking cancellation and commitment
If you notify the hotel before noon the day before your arrival, no fee will be charged. In the event of a late cancellation or no-show, the hotel will charge your credit card for the first night.
Article 5: Access to rooms, departure and arrival
Upon arrival, unless otherwise agreed with the hotel, guests cannot demand to occupy the room before 3:00 PM. Overnight stays end at 11:30 AM regardless of the guest's arrival time. A luggage storage service allows guests to leave their bags at the hotel reception.
A credit card imprint will be requested by the hotel upon your arrival.
Upon departure, the guest must return their room key. They are prohibited from taking any item belonging to the hotel: they must inform the hotelier if they notice any mistake and return it, otherwise they will be charged for the item.
Anyone wishing to stay at the hotel is required to provide their identity and that of the people accompanying them.
Article 6: Children and extra beds
Baby cots are free (subject to availability). Some rooms cannot accommodate baby cots.
An extra charge of €20 will be applied for an extra bed (subject to availability).
Supplements are not automatically calculated in the total booking amount on the website and must be paid directly to the establishment.
Article 7: Domestic Animals
Pets are allowed with a supplement of €15 after agreement from the hotelier, otherwise access to the hotel may be prohibited.
Guide dogs for the blind are admitted free of charge with prior agreement from the hotelier.
A pet is the responsibility of the room's tenant. It is forbidden to leave it unattended in the room.
Any damage, whether caused intentionally or unintentionally, must be paid for by the tenant of the room.
Article 8: Degradation
The customer must use the rented item responsibly.
The rooms provided to our guests are checked, functional, and in good condition. Guests are asked to report any issues immediately to the hotel reception.
In case of any problem, the client will be held liable. In case of damage, the hotel reserves the right to charge the client for the cost of repair or replacement. The same applies to any infraction discovered after the client's departure; the amount of compensation will be charged to the client's card.
In the event of voluntary or involuntary damage to hotel equipment, objects, or furniture, the hotel may demand full reimbursement with a penalty and damages ranging from €60 to €2000.
The hotel may charge a cleaning fee if the room is left in a condition deemed unacceptable (stains on wine, alcohol, or coffee, cigarette butts, excrement, etc.). In the event of damage to carpeting, bedding, or bed bases, the hotel will require reimbursement for the damages, with a minimum charge of €200 for repairs and to prevent the rooms from being re-let.
Generally, guests are responsible for paying for any damages caused directly to the hotel. They may contact their insurance company (if they wish to be reimbursed) for any damages they cause, whether intentional or unintentional, during their stay.
All our rooms are non-smoking. The hotel reserves the right to charge guests the equivalent of one night's stay for additional cleaning fees if they smoke in their room. If a guest wishes to continue smoking inside or outside designated smoking areas, they will be asked to leave the hotel.
In the event of a breach of the hotel's internal regulations (available for consultation on site), the guest will be asked to leave the hotel without being entitled to any refund. The hotel reserves the right to charge for any undeclared expenses and any damages to the room. This amount will be charged to the credit card information provided at the time of booking. The hotel is under no obligation to notify the guest but can provide an invoice upon request.
Article 9: Complaint
Any complaint regarding the quality of services provided must be made to the hotelier immediately.
Article 10: Forgotten Matters
Left-behind or abandoned items are collected and stored for one year. After this period, the items are destroyed. If you wish the hotel to return your items, you must notify them. The credit card used for the reservation will be charged for the return shipping.
Article 11: Acceptance of the regulations and general terms and conditions of sale
The hotel's internal regulations apply to all reservations. All stays imply acceptance of the specific conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in the immediate termination of the contract.
IF THE CLIENT FAILS TO COMPLY WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGATED TO INVITE THE CLIENT TO LEAVE THE ESTABLISHMENT IMMEDIATELY AND WITHOUT ANY COMPENSATION.