Internal regulations
Article 1: Home
The hotelier has the freedom not to receive customers whose dress is indecent and slovenly, customers whose behavior is noisy, incorrect, alcoholic, customers whose behavior is contrary to good morals and public order.
Anyone wishing to stay at the hotel is required to make their identity and that of the people accompanying them known.
Article 2: Opening hours
The hotel reception is open from 7:00 a.m. to 11:00 p.m.
Article 3: Occupancy of rooms
The customer cannot bring third parties into the room who are not known to the hotelier, unless authorized by the latter. Likewise, the customer cannot rent a room for a number of people greater than that provided for by the regulations in force.
Article 4: Access to rooms
Upon arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 3 p.m. Nightly rental ends at 11:30 a.m., regardless of the customer's arrival time. A luggage storage service allows guests to leave their luggage at the hotel reception.
Article 5: Key management
The room card is a standard card that the customer can keep with him but cannot entrust to a third person. It must be returned on the day of departure.
In the event of non-return, the hotel will charge €5 and charge the amount to the customer's credit card.
Article 6: Nuisance and respect for other customers
Noisy, even during the day, is prohibited.
The guest causing disorder or scandal in any form whatsoever will be asked to leave the hotel immediately and without reimbursement for their stay. In the interest of the tranquility of the establishment, all noise must cease between 10 p.m. and 7 a.m. For the respect and rest of other customers, be careful not to slam doors or make too much noise, particularly between 10 p.m. and 8 a.m.
Any neighborhood noise linked to the behavior of a person under his responsibility may lead the hotelier to invite the customer to leave the establishment without there being any need to carry out acoustic measurements, as long as the noise generated is likely to harm customer peace and quiet (art. R.1334-30 and R; 1334-31 of the Public Health Code). The noise requiring the reimbursement of customers having suffered the inconvenience will be debited to the credit card of the noisers. A hotel room is a place of rest.
Article 7: Responsibilities
Children are the full responsibility of the client.
Animals that the hotelier has accepted in the establishment are also the responsibility of the tenant of the room. It is forbidden to leave them unsupervised in the room.
Any damage or nuisance caused voluntarily or involuntarily must be paid by the person who reserved the room, the same goes for damage caused by their animal.
Article 8: Prohibitions
For safety reasons and out of respect for everyone, smoking is strictly prohibited throughout the hotel. In accordance with Decree No. 2006-1386 of November 15, 2006 setting the conditions for applying the ban on smoking in places designated for collective use, smoking in the hotel exposes you to an additional charge of €90 or to legal proceedings.
Any untimely triggering of the fire alarm for non-compliance with this provision will be charged €150 for the cost of putting the fire safety system back into service.
Article 9: Maintenance of kitchen areas in the room
It is the customer's responsibility to maintain the kitchen area provided in room 26. A maintenance fee may be charged €30 on the day of departure if necessary. Any lost or damaged item must be reported to reception during the stay or on the day of departure and may be charged.
Article 10: Acceptance of the regulations and general conditions of sale
The hotel's internal regulations apply to all reservations. Any stay implies acceptance of the hotel's special conditions and internal regulations. Failure to comply with the above provisions results in immediate termination of the contract.
IN THE EVENT OF NON-COMPLIANCE BY THE CUSTOMER WITH ONE OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.
TERMS OF SALES
Article 1: Reservation
It is recommended that anyone wishing to stay at the hotel book in advance and obtain the agreement of the hotelier. When making any reservation, the customer must pay a deposit or a credit card number. The hotel contract is deemed concluded upon agreement between the parties. If the bank card is rejected, the hotel may cancel this reservation.
The hotel reserves the right to pre-authorize the credit card prior to arrival.
The amount of the deposit varies depending on the length of stay. 30% of the total amount will be charged upon reservation for stays of 9 nights or more (non-refundable), then the remainder one month before arrival (non-refundable).
Article 2: Payment
The accommodation benefit is payable no later than the day of departure. We accept the following bank cards: Visa, Mastercard, Amex. It is also possible to pay by holiday voucher or cash.
By application of article 2102 of the Civil Code, the customer cannot object to the retention of his baggage if he refuses to pay.
A credit card number will be required as a guarantee.
Room rates are based on the day. Failure to pay will result in the immediate expulsion of the customer subject to legal proceedings for payment of their debt. In the event of a dispute, jurisdiction will be assigned to the Judge of the Civil Court of CAEN.
If you cannot provide us with this document, we will be forced not to grant your room rental request.
Article 3: Tourist tax
The tourist tax is never included in the price of the reservation. It is in force in the municipality and payable on site. Amount 2024: €0.80 per adult per night.
Article 4: Cancellation of reservation and commitment
If you notify the hotel before 12 p.m. the day before your arrival, the hotel will not charge any fees. If there is a late cancellation or no-show, the hotel will charge the amount of the first night from your credit card.
Article 5: Access to rooms, departure and arrival
Upon arrival, unless agreed by the hotelier, the customer cannot demand to occupy the room before 3 p.m.
Nightly rental ends at 11:30 a.m. regardless of the customer's arrival time. A luggage storage service allows guests to leave their luggage at the hotel reception. A bank imprint will be requested by the establishment upon your arrival.
When leaving, the customer must return their room card. He is prohibited from taking any object belonging to the hotel: he must notify the hotelier if he notices a mistake and return it, otherwise he will be charged for the object. .
Anyone wishing to stay at the hotel is required to make their identity and that of the people accompanying them known.
Article 6: Children and extra beds
Baby cots are free (subject to availability). Some rooms cannot accommodate a baby cot.
A supplement of €20 will be charged for an extra bed (subject to availability).
Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid directly to the property.
Article 7: Domestic animals
Pets are allowed with a supplement of €15 after agreement with the hotelier; otherwise, access to the hotel may be prohibited.
Guide dogs for the blind are admitted free of charge with prior agreement from the hotelier.
A pet is the responsibility of the room tenant. It is forbidden to leave it unattended in the room.
Any damage, caused voluntarily or involuntarily, must be paid by the tenant of the room.
Article 8: Degradation
The customer must use the rented item in a good manner.
The rooms made available to our customers are checked, functional and in good condition. Our guests are invited to report any violations immediately to the hotel reception.
In the event of a problem, the customer must incur civil liability. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. The same applies for any infraction noted after the client's departure, the amount of compensation will be debited from the client's card.
The hotel may demand, in the event of voluntary or involuntary damage to materials, objects, furniture belonging to the hotel, full reimbursement with a penalty and damages of €60 to €2,000.
The hotel may require a cleaning fee if the room is left in a condition that is deemed unsuitable (wine stain, alcohol, coffee, cigarette traces, excrement, etc.). In the event of damage to carpets, bedding or box springs, the hotel will require reimbursement of the damage with a minimum charge of €200 for repairs and to prevent the rooms from being re-let.
Generally speaking, the customer must pay for any damage caused directly to the hotel.
He can call on his insurance (if he wishes to be reimbursed) for all voluntary or involuntary damage he causes during his stay. All our rooms are non-smoking. The hotel reserves the right to claim the amount of one night's stay for additional cleaning costs from a guest who smokes in their room. If the guest wishes to continue smoking inside or outside the designated areas, they will be asked to leave the hotel.
In the event of non-compliance with the hotel's internal regulations (available on site), the customer will be asked to leave the hotel without being able to demand any reimbursement. The hotel reserves the right to charge the amount for consumption not declared on departure as well as room damage. This amount will be taken from the bank imprint provided when booking. The hotel will have no obligation to notify the customer but can provide them with an invoice upon request.
Article 9: Complaint
Any complaints about the quality of the services provided must be presented to the hotelier immediately.
Article 10: Forgotten matters
Items left or abandoned are collected and stored for 1 year. After this date, the objects are destroyed. If you want the hotel to return them to you, the customer is required to notify them. The bank card of the reservation will be charged with the amount of the shipment.
Article 11: Acceptance of regulations and general conditions of sale
The hotel's internal regulations apply to all reservations. Any stay entails acceptance of the special conditions and internal regulations of the Hotel. Failure to comply with the above provisions results in immediate termination of the contract.
IF THE CUSTOMER FAILS TO COMPLY WITH ONE OF THESE CONDITIONS, THE HOTEL WILL BE OBLIGED TO INVITE THE CUSTOMER TO LEAVE THE ESTABLISHMENT IMMEDIATELY, WITHOUT ANY COMPENSATION.